Nonverbal Communication and the Workplace: An Agenda and Review for Further Research. This paper is a thorough, integrative review and summary of recent research on nonverbal communication and its (non) work-related impacts. The main themes explored are: the functions of nonverbal behavior and communication; implications of non-verbal communication for organizations; and the importance of nonverbal communication for employees. The research also considers potential future roles of nonverbal behavior and communication in organizations.
The main areas reviewed were: The functions of nonverbal behavior and communication in organizational life; implications of non-verbal communication for organizations; and the value of nonverbal behavior and communication in organizational life. The relevance of the functions of nonverbal behavior and communication were considered.
These include: initiation and achievement of goals; identification and explanation of needs; motivation and involvement in activities; social understanding and group dynamics; recognition and attention; alignment with expectations; and conflict resolution. Implications of non-verbal behavior and communication were also considered. These include: reinforcement of internal processes; maintenance and improvement of organizational performance; development of an effective work environment; and improvement in interpersonal relationships.
The relevance of the functions of nonverbal behavior and communication was also explored. For example, the review found that the functions can be used to support decision making and problem solving. It is used by managers to understand the employees feelings, thoughts, and motivations. For example, a manager may measure the reaction times of people when presented with a question and use these results to infer (perhaps indirectly) the internal structure of the question. When the same information is extracted from a survey of the whole company, the results can be used to compare different departments or to examine whether there is consistency in the results among coworkers.
However, there are some potential limitations of using the functions of nonverbal behavior and communication as one of the frameworks for defining personality. First, it may not be able to shed light on some intangible traits such as interpersonal skills and emotional intelligence. Second, it may be unable to shed light on the cognitive aspects of the personality. One example is when the person’s aptitude in a particular area is analyzed, but her cognitive aspects are not studied because they do not fit into the framework of the test. The tests that involve multi-modality stimuli, which include lexical, pictorial, and spatial processing, are ideal for this purpose.
However, other research has supported the idea that there is a distinct and stronger relationship between feline behavioral patterns and functional domains of the four cognitive models. Dominance of the vertical dimension is predictive of extroversion, whereas the relationship between the horizontal dimension and anxiety is predictive of interpersonal competence. In addition, there is a strong predictive effect of Dominance/Preference for Stimulus Control (FSCS). When the data is analyzed for the four possible functions of nonverbal behavior and communication, it appears that there are significant and highly significant relationships between the functions and the four FCS domains.
In conclusion, there are promising research methods that can be used to understand the functions of nonverbal behavior and communication. Such research methods include neuropsychological testing, including behavioral rating scales; face recognition; object identification; and object manipulation. There are also research methods that use neuroanatomy and neurophysiology to understand the functions of nonverbal behavior and communication. This research has found that there is a clear and consistent relationship between facial expressions, eye gaze, head movements, and body posture and the level of arousal in humans. Facial expressions and other cues are especially important for regulating attraction and sexuality in animals.
Functions of Non-Verbal Behavior and Communication
A Review and Agenda for Further Research by Helen DeJarnette, Elizabeth W. Tanner, and Paula J. Fertig, editors. This book is the latest comprehensive, integrative study of nonverbal behavior and communication in the workplace and organizational settings. The editors comprehensively reviewed and distilled the many contributions of research on communication, visual cues and gestures, nonverbally given commands, and their effects on interpersonal communication, leadership, and motivation. They made twelve distinctions regarding the roles of communication in organizations, drawing on previous literature and field studies as well as on various organizations including educational institutions, business, and government.
The twelve categories of findings presented in this volume cover some eighty different areas of research on non-verbal behaviors and communication. The editors describe a framework for studying these behaviors and messages, drawing on past research as well as on theoretical models from psychology, anthropology, sociology, marketing, and human resources. They also describe the range of processes that go into understanding non-verbal behaviors and communications and the role of technology in facilitating communication and socialization. They make suggestions for future research, reviewing important literature and potential areas of future research.
The book rightly emphasizes the importance of studying the functions of non-verbal behavior and communication. Many managers ignore non-verbal communications because they are unaware of their powerful impact and their potential for building organization strength and productivity. Organizations with a good communication process can achieve remarkable results, especially in sales and other customer-facing areas where organizations need to communicate efficiently and effectively with clients. This book provides a valuable framework for understanding the functions of non-verbal behavior and communication and the important role it plays in organizations.